At Pawthentic Studios, we take great care in preparing and delivering your custom pet artwork and personalized products. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure a smooth and transparent experience.

Order Processing Time

All Pawthentic Studios products are made to order. Once your order is placed and payment is confirmed, it enters our production queue. Processing times may vary depending on the product type, customization details, and order volume.

Please note that processing time is separate from shipping time. Orders are not shipped until production is completed. You will receive a confirmation email once your order has been dispatched.

Shipping Destinations

We currently ship to many domestic and international locations. Availability of shipping services may vary based on destination, carrier limitations, and local regulations. Customers are responsible for ensuring that shipping information provided at checkout is accurate and complete.

If a destination is not serviceable at the time of purchase, we reserve the right to cancel the order and issue a refund.

Shipping Methods and Carriers

We work with trusted third-party shipping carriers to ensure safe and timely delivery. Shipping methods, estimated delivery times, and costs are displayed at checkout based on your location and selected service.

Delivery timelines provided are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on order size, weight, destination, and selected shipping method. Any applicable taxes, duties, or customs fees imposed by the destination country are the responsibility of the customer.

Pawthentic Studios is not responsible for delays or additional charges caused by customs clearance processes.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information, if available. Tracking updates are provided by the shipping carrier and may take time to appear in the system.

Please note that tracking accuracy depends on the carrier, and some international shipments may have limited tracking visibility.

Address Accuracy

It is the customer’s responsibility to provide a correct and complete shipping address at checkout. Pawthentic Studios is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information.

If an order is returned to us due to address issues, reshipping fees may apply.

Lost, Stolen, or Damaged Packages

Pawthentic Studios is not liable for packages marked as delivered by the carrier but reported as lost or stolen. We recommend contacting the shipping carrier directly to file a claim in such cases.

If your order arrives damaged, please notify us promptly with clear photos of the packaging and product so we can review the issue and assist you accordingly.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Customs processing times vary and may cause delays beyond estimated delivery dates.

Delays and Force Majeure

Pawthentic Studios is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to natural disasters, carrier disruptions, labor strikes, or government restrictions.

Incorrect or Returned Orders

If you receive an incorrect item due to an error on our part, please contact us so we can review the issue and arrange a resolution. Returned shipments without prior authorization may not be accepted.

Due to the custom-made nature of our products, returned shipments caused by customer error may not be eligible for refund.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for updates.

Contact Us

If you have any questions or concerns regarding shipping, delivery, or your order status, please reach out through our Contact Us page. Our support team is happy to assist you.