How do I place a custom pet portrait order?

Simply choose your product, upload a clear photo of your pet, select your preferred size and options, and complete checkout. Our artists will take care of the rest.

What kind of pet photos should I upload?

We recommend well-lit, high-resolution photos where your pet’s face and features are clearly visible. The better the photo quality, the better the final artwork.

Can I include more than one pet in a design?

Yes! Multiple pets can often be included in a single design. Additional charges may apply depending on the product and customization requested.

How long does it take to receive my order?

Each item is custom-made. Production time varies by product, followed by shipping. Estimated delivery times are shown at checkout.

Can I request changes after placing my order?

Changes may be possible only before production begins. Once your order is in production, modifications or cancellations may not be available.

Do you offer refunds or returns?

Because our products are personalized, we do not accept returns unless the item arrives damaged or incorrect due to our error. Please refer to our Return & Refund Policy for full details.

What products do you offer besides portraits?

We offer a wide range of custom pet products including mugs, blankets, pillows, phone cases, tote bags, pet bowls, and candles.

Will the final product look exactly like the preview?

While we aim for accuracy, slight variations in color or placement may occur due to screen settings, printing processes, or material differences.

Do you ship internationally?

Yes, we ship to many international locations. Shipping availability, costs, and delivery times vary by destination.

How can I contact customer support?

If you have any questions or need assistance, please visit our Contact Us page and our team will be happy to help.