At Pawthentic Studios, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, place an order, or interact with our services. By accessing or using our website, you agree to the practices described in this policy.

Information We Collect

We may collect personal information that you voluntarily provide when you make a purchase, create an account, submit a form, upload pet photos, or contact us. This information may include your name, email address, phone number, billing and shipping address, payment details, and any images or content you upload for customization purposes.

We may also automatically collect certain non-personal information when you browse our website, such as your IP address, browser type, device information, pages visited, and usage patterns. This data helps us improve our website’s performance and user experience.

How We Use Your Information

The information we collect is used to operate, maintain, and improve our services. Specifically, we may use your information to process orders, create custom products, communicate order updates, respond to inquiries, and provide customer support.

We may also use your information to send transactional emails, promotional communications, or updates related to Pawthentic Studios. You can opt out of marketing emails at any time by following the unsubscribe instructions included in our messages.

Use of Pet Photos and Uploaded Content

When you upload pet photos or other content for customization, you grant Pawthentic Studios permission to use that content solely for the purpose of creating your ordered products. We respect your ownership of your images and do not sell or distribute them to third parties without your consent.

In some cases, we may request permission to use completed artwork or designs for marketing or portfolio purposes. This is always optional and never mandatory.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand user behavior, remember preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.

Payment Information

All payments made on Pawthentic Studios are processed through secure third-party payment gateways. We do not store or have direct access to your full payment card details. Payment providers handle your information in accordance with their own privacy and security standards.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website, fulfilling orders, processing payments, or delivering products. These third parties are obligated to keep your information confidential and use it only for authorized purposes.

We may also disclose information if required by law, legal process, or to protect our rights, property, or safety.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no method of data transmission or storage is 100% secure, we follow industry-standard practices to safeguard your information.

Third-Party Links

Our website may contain links to third-party websites or services. Pawthentic Studios is not responsible for the privacy practices, content, or policies of those external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Pawthentic Studios does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal data on our website, please contact us immediately so we can take appropriate action.

Your Rights and Choices

You have the right to access, update, or request deletion of your personal information, subject to legal and operational requirements. You may also opt out of marketing communications at any time. To make such requests, please reach out to us through our Contact Us page.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us through our Contact Us page. We are always happy to assist you.